We Look Forward to Partnering With You
We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? Our Staff Would be Happy to Assist You.
What about my pets?
We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.
What is your cancellation or rescheduling policy?
We require a 24-hour notice for cancellations or rescheduling. Cancellations or rescheduling made less than 24 hours before an appointment may incur a fee in amount $40.
Do I need to tip my cleaning technician?
It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.
How do you charge for cleaning services?
Our pricing is based on an hourly rate. Estimated amount of cleaners and total job time will depends on condition, size and cleaning tasks. Our minimum policy 2 hours. The first deep cleaning may take more time, whereas regular maintenance cleanings typically take less time. As a result, regular cleaning will be more affordable since it requires less time compared to a deep cleaning.
Will the initial cleaning take longer?
Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.
Do I need to be home while my house is being cleaned?
No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office.
Will you send the same cleaning technician each time?
We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and clients’ needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.
How do I pay for my cleaning service?
You can pay Cash, Zelle, Venmo, Check, Credit Card. For credit card payment we charge additional 3% transaction fee. We will charge you after your cleaning has been completed.